TERMS AND CONDITIONS
Our website is accessible to you in accordance with the Terms and Conditions (“TaC”) stated below. We recommend you read them carefully before placing any order on www.casa-italia.com. Please note that we may change our TaC occasionally, therefore please check back regularly. If you do not agree to any of the changes made, you should stop using this website.
CASA ITALIA LTD is a company registered in England and Wales under registration number 384 90 31.
Our registered address is Studio 3, 92 Lots Road, Chelsea, London, SW10 0QD, United Kingdom.
Our VAT number is 744 45 96 07.
Orders can only be placed online. When placing your order you are asked to indicate your size. Since PayPal is used as a method of payment, at the checkout you will be redirected to either PayPal’s official website which will handle your transaction on behalf of CASA ITALIA LTD, or you can also pay using any major credit/debit card.
All prices stated on www.casa-italia.com are in GBP (pounds sterling) and include UK VAT at the current applicable rate. Prices are subject to change. We advise you to check the current price each time you re-order.
Customs Duties and Taxes
All customers will be charged for the goods purchased plus shipping cost, however, as CASA ITALIA LTD only ships to countries within the European Economic Area (EEA), please note that no customs duties and/or import taxes will be charged.
All items on www.casa-italia.com are insured against theft and accidental damage whilst in transit from CASA ITALIA LTD up to the point of delivery to the shipping address stated by you. Once your items have been delivered to the specified address and signed for, they are no longer covered by insurance.
Payment will be transacted through PayPal or via all major credit/debit cards.
Should you require further information on payment, please refer to
Please note that your delivery rights stated on this website refer to chapter 2, part 5 “delivery and risk” as laid down in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which came into force 13th June 2014.
Should you require further information on delivery according to The Consumer Contracts Regulations 2013, please refer to
provided by the Department for Business, Innovation and Skills (BIS)
Delivery of goods purchased
We aim to dispatch all items purchased on www.casa-italia.com the next working day from receipt of order. As laid down in the Consumer Contracts Regulations 2013 (see link above), delivery of the goods have to be effected within 30 days after the day on which the contract has been concluded. However, please be informed that we try our best to deliver your goods as soon as possible. In general, it will take up to 7 working days for your order to be delivered. If your parcel is damaged upon arrival, we recommend either refusing the delivery or making a note when signing, stating the condition of the parcel.
Should you require further information on delivery, please refer to
Should you require further information on delivery costs, please contact to
Passing the risk during delivery
All goods ordered remain at the seller’s risk until the customer comes into the physical possession of them.
Returns and Exchanges
Please note that your cancellation rights stated on this website refer to chapter 2, part 3 “right to cancel” as laid down in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which came into force 13th June 2014.
Should you require further information on returns and exchanges according to The Consumer Contracts Regulations 2013, please refer to
Provided by the Department for Business, Innovation and Skills (BIS)
Right to cancel and return items
After payment for the goods has been received, you have the right to cancel your order within 14 days from that date without giving any reason. However, we kindly ask you to inform us about your wish and reason to cancel by phone or email
telephone: +44 (0) 20 7351 4863 - email: firstname.lastname@example.org
If you wish to cancel your order, you must notify us within 14 days from the day you placed your order. If your order has already been dispatched, please return it without delay to the address stated below and be aware that the refund will ONLY be for the initial cost of the goods, excluding our shipping cost:
CASA ITALIA LTD, Studio 3, 92 Lots Road, Chelsea, London SW10 0QD, United Kingdom
In order to ensure an adequately protected return, we recommend you to send your items back to us in an appropriate packaging. Be aware that all shipping costs for returned items are the customers' responsibility.
Please note that we will reimburse the cost of the goods excluding our shipping costs within 14 days only after receipt of the cancelled goods, provided you return them in the conditions specified under “Returned items”.
Reimbursements are made using PayPal as per your initial transaction.
All items should be returned new, unused and with all garment tags still attached.
All goods dispatched are new and unused, for hygiene reasons once worn they cannot be returned or exchanged. We reserve the right to refuse any refund where returned goods arrive in a condition different from that as originally dispatched.
Late returned items
Please note that if you fail to return the cancelled goods within the given time period of 14 days, we will be unable to reimburse the initial cost of the goods.
Please be informed that it is not possible to exchange any item purchased. However, if you cancel your order and return the unwanted item(s) in compliance with the terms and conditions above, you can place a new order for the item(s) you want.
Casa Italia LTD will be referred in these terms as "Our Company" or "The Company". Topics:
• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• What are your data protection rights?
• What are cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• How to contact us
• How to contact the appropriate authorities
What data do we collect?
Casa Italia LTD collects the following
Personal identification information (Name, email address, phone number, etc.)
• Payment information
How do we collect your data?
You directly provide Our Company with most of the data we collect. We collect data and process data when you:
• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser's cookies.
Our Company may also receive your data indirectly from the following sources:
• PayPal payment processing
How will we use your data?
Our Company collects your data so that we can:
• Process your order, manage your account.
• Email you with special offers on other products and services we think you might like.
When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
Our Company securely stores your data at our premises: Studio 3, 92 Lots Road, London, SW10 0QD and digitally using Wix.com own internal systems.
Our Company would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.
If you no longer wish to be contacted for marketing purposes, please email us.
What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access - You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.
The right to erasure - You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object to Our Company's processing of your personal data, under certain conditions.
The right to data portability - You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Call us at:
Or write to us:
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
• Keeping you signed in
• Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
• Functionality - Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising - Our Company uses these cookies to collect information about your visit to
our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you
visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
How to contact us
Email us at: email@example.com
Or write to us at: Studio 3, 92 Lots Road, London, SW10 0QD
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.